Run your MSP
without the bloat.
Helpdesk, time tracking, invoicing, and client management in one platform—deployed on your own infrastructure. No per-technician fees. No vendor lock-in.
Why MSPs are switching
Everything your MSP needs in one platform
Stop paying per technician for tools that do the same thing. PatchDesk brings your helpdesk, time tracking, invoicing, client management, and reporting into one platform—running on your own infrastructure.
Ticket Management
Full helpdesk with priorities, SLA tracking with breach alerts, automatic assignments, and real-time status updates for your entire team.
Time Tracking & Billing
Live timer and manual entry on every ticket. Billable vs non-billable hours, per-client rates, and one-click invoice generation from tracked time.
Email-to-Ticket
Automatically convert client emails into tickets. Supports Microsoft 365, Google Workspace, and custom SMTP via Resend.
Client Management
Manage all your MSP clients with contacts, assets, contracts, hourly rates, and complete service history in one place.
Project Tracking
Plan and track IT projects with budgets, milestones, health indicators, and financial metrics tied to client accounts.
Invoicing & Expenses
Create professional invoices, track expenses by category, and generate invoices directly from billable time entries.
Analytics & Reporting
Revenue dashboards, SLA compliance, technician efficiency, billable hour utilization, and exportable CSV reports.
Client Portal
Self-service portal where clients submit tickets, view time reports, track projects, and access invoices with role-based permissions.
Knowledge Base
Create help articles and documentation for your team and clients. Reduce repeat tickets with searchable, categorized guides.
Asset Management
Track client hardware and software assets. Link assets to tickets, monitor warranty dates, and maintain a complete inventory.
SLA Policy Engine
Define response and resolution targets by priority. Automatic breach detection, countdown timers, and notifications for your team.
Your Own Instance
Dedicated infrastructure means your data stays isolated. No shared databases, no multi-tenant risk. Complete ownership of your platform.
A portal your clients will actually use
Give your clients a professional, branded portal where they can submit tickets, view time worked on their account, track projects, and access invoices — all without calling or emailing you.
Submit & Track Tickets
Clients create support requests and follow progress in real time — no more email chains.
Time Reports
Full transparency into hours worked, billable vs included time, and downloadable CSV reports.
Project Visibility
Clients see active projects, milestones, and progress without needing to ask for updates.
Invoices & Payments
Access current and past invoices directly from the portal. No more chasing statements.
Knowledge Base
Self-service help articles so clients can solve common issues before opening a ticket.
Role-Based Access
Owners see everything. Managers see company-wide tickets. Employees see only their own.
Up and running in one day
We handle the technical deployment. You focus on running your MSP.
We Deploy Your Instance
We set up your dedicated PatchDesk instance on isolated infrastructure. Your own database, your own app, running on your own domain.
Add Clients & Connect Email
Import your clients, invite your team, set up email-to-ticket integration, and configure SLA policies for each priority level.
Track Time, Invoice, Grow
Start resolving tickets, tracking billable hours, generating invoices, and using analytics to grow your MSP profitably.
Simple, predictable pricing
No per-technician fees. No per-device charges. One platform, unlimited users.
Self-Managed
For MSPs with technical staff who want full control.
- Dedicated instance deployed for you
- Unlimited technicians
- Unlimited clients & tickets
- All features included
- Full source code access
- 30 days of setup support
- Runs on your own domain
- Ongoing managed updates
- Monitoring & maintenance
- Priority support
See how much you'd save
Most IT management platforms charge $109–$139 per technician per month. Drag the slider to see what that costs you.
Platform A
$645/mo
$7,740/yr
Platform B
$695/mo
$8,340/yr
Platform C
$545/mo
$6,540/yr
PatchDesk
$150/mo
Unlimited technicians
You save in Year 1
$4,740
after setup fee
You save every year after
$5,740
vs. average competitor
Pays for itself in
3 months
then it's pure savings
Frequently asked questions
Most platforms charge you per technician every month. The more you grow, the more you pay. PatchDesk is a flat monthly fee with unlimited technicians — so hiring your next tech does not increase your software bill. You also get your own dedicated instance instead of sharing a database with thousands of other companies.
Ready to own your
MSP platform?
Interested in PatchDesk for your team? Whether you want a demo, have questions about deployment, or are ready to get started—we'd love to hear from you.
Reach out and we'll get back to you within one business day.
No pressure, no sales pitch. Just a conversation about what your MSP needs.